Money-Back Guarantee
infoEffective Date: June 14th, 2025
At Paradise, your satisfaction is our priority. We offer a comprehensive refund policy to ensure you're completely satisfied with our premium membership services.
schedule7-Day Money-Back Guarantee
We stand behind the quality of our premium content and services. All new subscriptions come with a 7-day money-back guarantee.
verifiedWhat's Covered
- • Monthly subscription plans ($24.99/month)
- • Lifetime membership plans ($34.99 one-time)
- • Annual subscription plans (if applicable)
- • All premium features and content access
request_quoteHow to Request a Refund
To request a refund, please contact us through our support page or email help@paradise.cx
Step 1: Contact Support
Reach out to our support team via support page or email help@paradise.cx
Step 2: Provide Information
Include your account email, subscription details, and reason for the refund request (optional but helps us improve)
Step 3: Confirmation
We'll process your request within 24 hours and send you a confirmation email with the refund timeline
access_timeProcessing Times
Refunds are processed as quickly as possible, but timing may vary based on your payment method:
credit_cardCredit/Debit Cards
3-5 business days after approval
account_balancePayPal
1-3 business days after approval
account_balance_walletDigital Wallets
1-2 business days after approval
ruleRefund Eligibility
To be eligible for a refund, your request must meet the following criteria:
- • ✅ Request submitted within 7 days of initial purchase
- • ✅ Account is in good standing (no violations of Terms of Service)
- • ✅ Payment was processed successfully
- • ✅ No excessive usage or abuse of the system
warningImportant Notes
- • Refunds are only available for the most recent charge
- • Free trial periods don't qualify for refunds (they're already free!)
- • Account access will be revoked upon refund processing
help_outlineSpecial Circumstances
We understand that exceptional situations may arise. We'll consider refund requests beyond the 7-day window for:
- • Technical issues preventing service access
- • Billing errors or duplicate charges
- • Service outages lasting more than 24 hours
- • Medical emergencies or extenuating circumstances
Each case will be reviewed individually by our support team.
cancel_presentationNon-Refundable Items
The following items are not eligible for refunds:
- • ❌ Subscription renewals after the 7-day window
- • ❌ Accounts terminated for Terms of Service violations
- • ❌ Partial month refunds for monthly subscriptions
- • ❌ Chargebacks (please contact us first)
contact_supportNeed Help?
Our support team is here to help with any questions about refunds or our services:
- Email Support: help@paradise.cx
- Support Center: Visit our Support Page
- Response Time: Within 24 hours
- Live Support: Available 24/7
thumb_upOur Commitment
We're committed to providing excellent service and ensuring your satisfaction. If you're not happy with your experience, we want to make it right.